ANALISIS KEPUASAN PEMANGKU KEPENTINGAN TERHADAP KEBIJAKAN PPDB DI SMPN 1 TELAGA

Abstrak

In order to improve the quality of services and equalize access to education, the government makes policies on the implementation of New Student Admissions (PPDB). Meanwhile, there is still a lot of dissatisfaction arising from the PPDB system policies. The aim of this research is to analyze stakeholder satisfaction with the PPDB policy at SMPN 1 Telaga. A qualitative approach through case studies was used in this research. Meanwhile, data collection techniques are through interviews and participant observation. Data analysis through thematic and data triangulation. The respondents were school principals, teachers, administrative staff, students and parents. The research results show that stakeholder satisfaction with PPDB policies is influenced by, among other things, process transparency, fairness of the zoning system, and quality of registration services. Parents and students appreciate efforts to equalize access, but there are also those who feel burdened by limited school choices. Teachers and administrative staff identified challenges in the form of a spike in workload during registration and an imbalance in the number of students in classes. The school principal considers this policy to be a positive step, although its implementation still requires improvement, especially outreach and handling public complaints. This research concludes that the level of stakeholder satisfaction tends to vary, depending on their role and experience in the PPDB process. It is hoped that these findings can provide input for the formulation of education policies that are more responsive to community needs.

Dalam peningkatan mutu layanan dan memeratakan akses pendidikan pemerintah membuat kebijakan pada pelaksanaan Penerimaan Peserta Didik Baru (PPDB). Sementara masih banyak rasa ketidakpuasan yang muncul dari kebijakan sistem PPDB. Tujuan penelitian ini adalah menganalisis kepuasan pemangku kepentingan terhadap kebijakan PPDB di SMPN 1 Telaga. Pendekatan kualitatif melalui studi kasus yang digunakan pada penelitian ini. Sedangkan teknik pengumpulan data melalui wawancara dan observasi partisipan. Analisis data melalui tematik dan tringulasi data. Yang menjadi responden adalah kepala sekolah, guru, staf administrasi, siswa, dan orangtua. Hasil penelitian menunjukkan bahwa kepuasan pemangku kepentingan terhadap kebijakan PPDB dipengaruhi antara lain transparansi proses, keadilan sistem zonasi, dan kualitas layanan pendaftaran. Orang tua dan siswa mengapresiasi upaya pemerataan akses, namun ada juga yang merasa terbebani dengan terbatasnya pilihan sekolah. Guru dan staf administrasi mengidentifikasi tantangan berupa lonjakan beban kerja saat pendaftaran dan ketidakseimbangan jumlah siswa di kelas. Kepala sekolah menilai kebijakan ini merupakan langkah positif, meski implementasinya masih memerlukan perbaikan, terutama sosialisasi dan penanganan pengaduan masyarakat. Penelitian ini menyimpulkan bahwa tingkat kepuasan pemangku kepentingan cenderung berbeda-beda, tergantung peran dan pengalaman mereka dalam proses PPDB. Temuan ini diharapkan dapat memberikan masukan bagi perumusan kebijakan pendidikan yang lebih responsif terhadap kebutuhan masyarakat.